Shipping and Delivery Policies

Shipping and Delivery Policies

1.1 Shipping Policies

All products available at umbrellacloudofc.com
 are shipped directly from our suppliers abroad (Switzerland, United States, Russia and China) to the address provided at the time of purchase, and delivery takes 15 to 25 business days (on average after the product is posted) depending on the location, the product is shipped within 10 business days after payment confirmation in our system.

Orders made via bank slip take 1 to 3 days for payment confirmation in our system.

We guarantee a tracking code so the customer can monitor the progress of the delivery of their order.

Attention: In certain cases this delivery period may extend by a few more business days, due to delays, strikes, recesses, periods of high demand from the Post Office, in short, situations that are beyond our control.

The store guarantees delivery of the order, and we are responsible for refunding the full amount paid for products that are lost or misplaced during the delivery process. All products are shipped with insurance against loss and free online tracking, so delivery of your product is 100% guaranteed.

1.2 Insured Shipping

“If the product is late and not delivered within 70 business days of posting, the amount will be 100% refunded on that date.”

1.3 Order Tracking

The products will be shipped by the Post Office or another carrier, and there will always be a Tracking Code that will allow the customer to track the progress of the delivery. The Store Umbrella Cloud
 undertakes to instruct the customer on how to track the products. The code to access the tracking will be sent to your email as soon as it is available to the Store Umbrella Cloud.
The order tracking code will be provided 3 to 9 business days after payment is confirmed. It may take 5 to 10 days for the tracking code to start showing shipping information on the Correios website.

2. General Conditions (Attention)

2.1 Care with Addressing Orders

The Store Umbrella Cloud arranges for the products to be sent to the address requested by the customer. Therefore, to ensure that there are no obstacles in the delivery of your order, we ask that you be careful when filling in the address where you wish to receive your order.

2.2 Recipient Absent

Make sure that there will be someone at the address to receive your products. The Correios makes three attempts to deliver the products. If there is no one at the address to receive the package on any of the attempts, the package will be taken to the nearest Post Office branch to the address, and in this case, the recipient of the package will need to pick it up at the Post Office branch within 7 calendar days. If the recipient of the Order does not collect it, according to the Post Office's rules, the package will be returned to the sender, and a new shipping fee will have to be paid for the product to be sent again.

All details related to delivery attempts, as well as the address of the Post Office where the recipient must collect the package in the event of absence at the address, are recorded in the order tracking, which can be tracked on the Post Office website, using the tracking code provided by the store.

2.3 Incorrect or Incomplete Address

The Store Umbrella Cloud is not responsible for incorrect or incomplete filling in of the destination address of orders placed at the store. If the address is incorrect or incomplete, according to the Post Office's rules, the package will be returned to the sender, and no further delivery attempts will be made to that address. If delivery is not made due to a discrepancy in the address provided by the customer, the customer is not entitled to a refund. It will be necessary to pay a new shipping fee, in the amount of 55 reais (Shipping cost + postal fee), for the product to be resent.

2.4 Taxed Products

In the event of any charge for postal dispatch fees (Postal dispatch is the amount paid to the Post Office for the provision of support and administrative support services for customs processing activities and is intended to cover the costs of the process of receiving objects, X-ray inspection, storage, collection, and transfer of taxes (when applicable), communication with recipients and sender, in addition to the return of the package when the recipient does not pay the taxes. With the new import model implemented, all international orders are subject to a service charge.)
– R$15.00 – Post Office (Entered into force on 08/27/2018), it will be the responsibility of the Store Umbrella Cloud, you must be aware of your tracking code and current location of the product so that there are no problems.

When making a purchase on our website, the customer agrees to thes conditions and rules determined here by the Store Umbrella Cloud
.
Best regards, Store Umbrella Cloud team.