return policy

Our greatest commitment is to your complete satisfaction. If you chose your product in our online store, but upon receiving it, you noticed that there is a manufacturing defect, or you disagree with the merchandise received, we guarantee your right to exchange or return it in accordance with the terms below:

1. Dissatisfaction with the product: Within 7 (seven) calendar days from receipt.

2. Product is defective: Within 30 (thirty) calendar days from receipt.

Remember that the first step to exchange or return is to notify our Customer Service Center by contacting us via email: folador2024@gmail.com

To exchange/return the product, the product must not have any signs of use, the product must be sent directly to folador2024@gmail.com our Post Office Box, so that we can proceed with the refund or exchange of the merchandise, within 5 (five) business days.

Our team will instruct you throughout the Product Return process.

To return a product due to dissatisfaction: As soon as we receive the package, we will analyze it to confirm that everything is in accordance with the conditions for returning the item. After confirmation, our customer service team will contact you and in this case you can choose between:

1. Exchange it for any other product that is available in our stock.

2. Receive a refund of the amount spent on the products (we do not refund the shipping cost if the product delivered is the correct model and is in perfect condition).

Warranty: All products in the store have a 30-day warranty, starting from the date of receipt of the product.

In order for the warranty to be activated, the customer must send us a video of up to 1 minute proving the problem. This video must also show the packaging of the product received (postal packaging, with label). It is essential that the packaging is shown in the video.

The customer can also prove the defect by sending us photos that clearly show the defect, and the product packaging must appear in the photo.

NOTE: Umbrella Cloud
 does not provide any type of technical assistance, we do not have an authorized assistant. If you have any further questions, please contact our team and we will provide you with all the support you need.

IMPORTANT:
Our warranty does not cover cosmetic damage that occurs after the purchase of the product from our company, such as broken or cracked screens, among other similar problems

The warranty also does not cover:
- Damage caused by fluids, such as dropping the product in water or leaving it submerged: Although some products are water resistant, there are some limits that must be respected from product to product.

- Damage caused by attempted repair or adaptation of the device by you or third parties;

- Improper use of accessories;

- Faults or damage that may arise due to normal wear and tear - for example, scratches on the screen due to use, oxidation due to excess uric acid from the user of the product;

- Acceptable reduction in battery life;

- Tests to verify the resistance of the product, such as testing to verify the resistance of the watch glass or testing to verify water resistance, among others.
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Frequently Asked Questions:
I requested an exchange. How long will it take to receive my product? As soon as the return of the product is confirmed at our Distribution Center, we will analyze its conditions and, if everything is in order, the new product will be sent within 5 (five) business days.

In cases of exchange or return due to dissatisfaction, size or product discrepancy, we will perform a quality analysis and, if there is any evidence of use, we will return it to the sender without prior notice.

In cases of exchange or return due to a product defect, we will perform a quality analysis and, if there is evidence of misuse, we will return it to the sender without prior notice.

I requested a return. How long will it take to get my refund? If the payment method was a bank slip, the refund may be a credit on your account in the Online Store to make a new purchase. If the credit is not desired, we will refund the amount to a virtual account at PagSeguro or Mercado Pago (you can create a free account to receive the refund amount).

If the payment method was a credit card, the refund may be a credit on your account in the store to make a new purchase, or a refund on the credit card.

We would like to point out that credit card companies have a period of 30 to 60 days for the refund to appear on your statement.

If you have any further questions, we are available through our Customer Service Channels.

Sincerely, Store Umbrella Cloud
.